? We're Hiring: AI Client Success @ CallKaroAI

? Gurgaon | Full-time | 2-3 Years Experience What Is an AI Client Success at CallKaroAI? We've gotten good at getting Voice AI into production, deals close, calls go live, and clients start seeing real conversations happen at scale. What happens after that, in the weeks and months following go-live, has been sitting across too many people's plates at once.

This role is us handing that to one person to actually own. An AI Client Success at CallKaroAI knows our clients' accounts better than they do. They notice a dip before anyone has to flag it, sit close enough to the Forward-Deployed Engineers to turn a client's frustration into something fixable, and close enough to the client to make them feel heard the moment it matters.

What You Will Do Own the relationship with a portfolio of clients after they go live on CallKaroAI's Voice AI

Notice when something's off before the client has to say it out loud, a dip in usage, a workflow that isn't landing

Be the first call when something breaks, and the reason it doesn't turn into a quiet churn

Translate client frustration into something our product and engineering team can actually act on

Build the case for renewals and expansions with real data, not just a good relationship





Write down what's working so the next client doesn't need us to relearn it What We Look For Must-Have

2-3 years in client success, account management, or another client-facing role at a SaaS or tech company An ownership mindset, you feel responsible for whether the client wins, not just whether the ticket closes

Comfortable reading dashboards and data without needing a walkthrough

Communication that sounds like an actual person, not a script A structured thinker who can hold more than one account in their head at once

Comfortable in a startup where the process is still being figured out Positive to Have

Experience with Voice AI, CRM, or telephony products

Time spent pushing for a renewal or upsell, not just supporting through one

Exposure to enterprise or SMB clients A working sense of how APIs, prompts, and AI call flows actually behave The Mindset We Hire For

We hire people who treat a client's renewal as a personal win, not a KPI. Someone who reads between the lines of a message, senses risk early, and fixes it before it becomes a churn conversation. Your resume matters less to us than one thing, tell us about a client relationship you turned around or grew when it could easily have gone the other way. That's the story we actually want to read. #hiring #aijobs #voiceai #clientsuccess #callkaroai #gurgaon #aiindia

📌 AI Client Success (Gurugram)
🏢 CallKaro.AI
📍 Gurugram