Job Summary To service a portfolio of Client and / or Reinsurer ledger accounts pertaining to one geography / region. Ensuring balances are collected and paid in accordance with contractual requirements or pre-defined service standards.
Responsibilities
- Where required, perform accurate authorising in accordance with the Payment Authorisation Manual
- Develop a sound understanding of the business process
- Work independently (or with the Technical Team / AM / CSA) to manage and resolve queries from Clients and Claims adjusters / Reinsurers, seeking assistance as required, ensuring escalation where necessary, and resolution with minimum delay
- Manage workload / volumes and delivery expectations as per business requirement
- Ensure adherence to compliance and operate within the guidelines of internal and external regulators.
- Ensure that all statutory and company procedures are followed while processing work to protect clients, colleagues and the business interests of the company.
- Ensure ongoing, effective relationships with stakeholders (Internal/external)
- Ensure all relevant reports (Operational and Financial)
are reviewed on a timely basis and relevant comments are updated
- Works proactively with peer group and team members to share knowledge to achieve the best results for the clients / markets
Requirements
- Knowledge: Graduation in Commerce
- Background
- Working knowledge of Computers (Technological effective)
- Relevant Insurance / Reinsurance industry experience would be beneficial
- Awareness of basic accounting fundamentals (debit/credit)
- To prioritise and organise tasks with minimum assistance from others
- Demonstrate a level of Logical Thinking
- To be coachable
Skills
- Business Communication - Written & Verbal
- Analytical skills (including but not limited to - Eye for detail, Interpretation of documents)
- Basic MS Office Skills (especially, Excel and Word)
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