Job Summary The Azure Support Administrator plays a crucial role in ensuring seamless operations and support within the organization. This position focuses on independently resolving technical issues, providing on-call support, and conducting thorough root cause analyses. By adhering to quality standards and enhancing customer satisfaction, the Azure Support Administrator contributes significantly to the overall performance and reliability of our services.
Key Responsibilities
1. Adhere To Quality Standards And Regulatory Requirements By Implementing Infrastructure As Code Practices Using Terraform And Azure, Ensuring Compliance With Company Policies.
2. Provide On-Call Support For Escalated Issues, Performing Root Cause Analysis And Troubleshooting Using Azure Kubernetes And Windows Azure Iaas, To Deliver Effective And Timely Solutions.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training Recent Analysts, And Coaching Team Members To Enhance Operational Efficiency.
4.
Independently Resolve Support Tickets Within Agreed Sla By Utilizing Iac Principles With Terraform And Azure Services, Ensuring Swift And Effective Issue Resolution.
5. Maintain A Positive Customer Experience And High Csat Ratings Through First Call Resolution Strategies And Minimizing Rejected Resolutions And Reopen Cases.
Skill Requirements
1. Proficient In Infrastructure As Code (Iac) Using Terraform.
2. Solid Understanding Of Windows Azure Iaas And Paas Services.
3. Experience With Azure Kubernetes For Container Orchestration.
4. Strong Problem-Solving Skills And Ability To Perform Root Cause Analysis.
5. Familiarity With Customer Support Best Practices And Ticketing Systems.
Other Requirements 1. Optional But Valuable: Microsoft Certified: Azure Administrator Associate