Job Location: Chennai

Work Mode-Work from Office

Time - US Shift

Role summary:

The Vendor Assist Analyst supports vendor-facing operations using an AI-powered Vendor Assist Agent. The role involves handling routine vendor inquiries related to payment status, remittance advice, and invoice issues while ensuring timely and accurate communication. The analyst helps reduce AP workload and improve vendor experience through productive query resolution.

Key responsibilities:

- Respond to vendor inquiries using AI-assisted tools and standard response templates
- Provide accurate updates on payment status, remittance details, and invoice processing
- Identify and route complex or non-standard queries to L2 or AP teams
- Track inquiry resolution timelines and ensure SLA adherence
- Maintain communication logs and support vendor satisfaction initiatives
- Resolve invoice exceptions (price/quantity mismatch, missing data, holds)
- Coordinate with vendors and internal stakeholders for invoice clarifications
- Support invoice hold resolution and linkage to downstream processes (e.g., OTC, billing)

Controls & Compliance

- Ensure adherence to AP policies, SOX controls, and audit requirements
- Maintain documentation and audit trails for invoice processing activities

Reporting & Continuous Improvement

- Track and report KPIs such as cycle time, touchless rate, and accuracy




- Support SLA adherence and root-cause analysis for breaches
- Identify opportunities to improve automation rates and reduce manual effort

Required Skills & Qualifications

Technical / Functional

- Strong knowledge of Accounts Payable processes
- Experience with AI-based invoice processing tools (Vic.AI preferred)
- ERP experience (SAP / Oracle / Workday / NetSuite)
- Understanding of PO and non-PO invoice processing

Analytical & Behavioral

- Strong attention to detail and problem-solving skills
- Ability to manage exceptions and meet SLAs
- Stakeholder communication and coordination skills
- Continuous improvement mindset

Experience

- 4-8 years of experience in Accounts Payable or Finance Operations
- Experience within FP&A; function of Mobile / Digital Media
- Experience working with Global Client

Nice to Have

- Exposure to RPA / Intelligent Automation
- Experience in a shared services / captive BPO environment.
- Experience driving process improvements, automation, and documenting desktop procedures.

Preferred qualifications:

- Professional accounting qualification preferred (CA/CPA).
- Familiarity with ERPs and P2P/reporting tools (e.g., SAP, Oracle, NetSuite, Ariba, Coupa) and invoice automation technologies.

Tools:

- Microsoft Office
- NetSuite

📌 Accounts Payable Senior Associate (Chennai)
🏢 PwC
📍 Chennai