Location:
Ahmedabad

Experience:
10+ years

Key Perks:

- 5 Days Working
- Medical Insurance Incentives
- Gratuity
- Earned Leaves
- World-class Facility
- Equal Opportunity Employer

and much more.

Shift Time : 3 PM – 12.30 AM

Required Skills:

- Customer Success, Client Account Management, On Boarding, Escalation, Training
- Team Management, Performance Review and Feedback
- Team Monthly PLI Review and Submission to HOD
- Strategy Creation for Optimum Customer Success (License and SaaS), Strategy Execution and Outcome Analysis
- Review Customer Database and Regular Health Check
- Review Helpdesk, Content and Ticket Management
- Review Customer Trainings Plan and Execution
- Overview and Manage Training Material: Knowledge Base, Video Tutorials, FAQs
- Customer Escalation Handling and Resolution
- Achieving Revenue Quota for Department
- Customer Database Management and Status Updates
- Client Onboarding – Welcome and Delivery Coordination till go-live stage




- Client Training & Ticket Management:
– Review Customer Trainings Plan and Execution
– Customer Escalation Handling and Resolution
– Customer Database Management and Status Updates
– Overview and Manage Training Material: Knowledge Base, Video Tutorials, FAQs
– Review Helpdesk, Content and Ticket Management
- Client Health Check:
– Review Customer Database and Regular Health Check
– Achieving Revenue Quota for Department
- Preparing Case Studies, Success Stories and Testimonials
- Preparing MIS Reports and Analysis

Requirements:

- Good understanding of the technical fundamentals of e-commerce. Working knowledge of Magento is an added advantage.
- The ability to be a good listener, and to really understand a client’s problem or question and help them solve it.

📌 AVP / VP - Customer Success (India)
🏢 Design N Buy
📍 India