Gurgaon Full-Time Mid-level

About this role

Role Summary

The IT Support Engineer will be responsible for providing end-to-end technical support for all

plant-level IT systems including production floor equipment, hardware, network infrastructure,

shop-floor applications, and user devices. They will ensure high system uptime, timely

troubleshooting, preventive maintenance, and adherence to IT standards, while supporting day-to-

day operations critical to manufacturing continuity.

Key Responsibilities

Technical Support

- Provide first-line and second-line support for desktops, laptops, printers, scanners, handhelds,

PLC-connected systems, and production terminals.

- Diagnose and resolve hardware, software, and network issues raised by plant users.
- Install, configure, and maintain Windows OS, industrial applications, and security software.
- Manufacturing Systems & Applications
- Support MES, SCADA/HMI interfaces, SAP/ERP access, and shop-floor automation devices.
- Troubleshoot connectivity between OT (Operational Technology) and IT systems.
- Coordinate installation, updates, and patching for plant-critical applications.

Network and Infrastructure

- Manage LAN/WAN connectivity, Wi-Fi access points, switches, CCTV monitoring, access

control systems, and IP telephony.

- Coordinate with central IT for firewall policies and network security.

Maintenance & Compliance

- Perform periodic preventive maintenance across plant systems.




- Maintain asset inventory, AMC records, and compliance documentation.
- Support IT audits, data backup, antivirus deployment, and patch compliance.

User Support & Training

- Provide technical guidance to employees on system usage, safety, and best practices.
- Conduct basic training sessions for plant and office staff.

Vendor & Stakeholder Coordination

- Liaise with vendors for equipment servicing, component replacement, and AMC.
- Work with cross-functional teams (production, maintenance, quality) to ensure smooth

operations.

Required Skills and Competencies

- Strong knowledge of Windows OS, Active Directory, user management.
- Basic understanding of networking (TCP/IP, DNS, DHCP, VLANs).
- Experience supporting manufacturing environments, OT/IT integration (preferred).
- Hands-on exposure to industrial peripherals, barcode systems, production terminals.
- Familiarity with CCTV, access control, printers, handheld devices.
- Good analytical and troubleshooting capabilities.
- Ability to prioritize and resolve issues under time pressure.

Qualifications

- Bachelors Degree in Computer Science, IT, Electronics, or related field.
- 2 to 5 years of IT support experience, preferably in a manufacturing plant.
- Certifications such as CompTIA A+, N+, CCNA, or Microsoft MCP are a plus.

Details

Job Type

Full time

Experience

Mid-level

Category

Technology

Deadline

Posted on 1/28/2026

📌 IT Support Executive (India)
🏢 Lenskart Solutions
📍 India