Role description

Job Description – Senior ServiceNow Developer Focus: CMDB, CSDM, ITOM and Enterprise Service Management Role Summary The candidate should have a strong background in ServiceNow development and customization, with extensive experience across key ServiceNow modules and a demonstrated ability to design, implement, and govern Configuration Management Database (CMDB) and Common Service Data Model (CSDM) capabilities. The role requires deep knowledge of ITSM, ITOM, ITAM, HRSD, SecOps, SPM, Discovery, Service Mapping, data governance, and integrations. The Senior ServiceNow Developer will be responsible for building scalable platform solutions that improve service visibility, configuration data quality, operational efficiency, and business-service alignment. Key Responsibilities · Lead the design, development, configuration, and implementation of ServiceNow solutions, including custom applications, workflows, integrations, and platform enhancements. · Collaborate with business, infrastructure, security, and application stakeholders to gather requirements and translate them into scalable technical solutions. · Develop and configure ServiceNow modules including ITSM, ITOM, ITAM, HRSD, SecOps, SPM, Discovery, and Service Mapping. · Own and enhance the CMDB implementation, including CI class design, identification and reconciliation rules, data sources, relationships, lifecycle states, normalization, and data certification. · Implement and operationalize CSDM principles across foundation data, design, manage technical services, sell/consume, and service portfolio domains, aligned with the organization’s maturity and roadmap. · Design and maintain application services, business applications, technical services, service offerings, dynamic CI groups, and their relationships in accordance with CSDM guidance. · Configure and improve CMDB Health dashboards, completeness, correctness, compliance, duplicate management, orphan CI remediation, stale CI controls, and data-quality reporting. · Integrate CMDB data from ServiceNow Discovery, Service Mapping, cloud platforms, endpoint tools, asset systems, monitoring solutions, and third-party data sources. · Create and maintain business rules, Script Includes, client scripts, UI policies, data policies, Flow Designer flows, IntegrationHub spokes, and other configuration elements. · Design and implement Service Catalog items, workflows, approvals, notifications, and request-fulfilment processes.



· Develop and maintain integrations using REST, SOAP, MID Server, IntegrationHub, import sets, transform maps, and scripted APIs. · Implement security controls, including ACLs, roles, data segregation, and secure integration practices. · Monitor and optimize platform performance, scalability, maintainability, upgrade readiness, and technical debt. · Provide technical leadership, code reviews, design assurance, troubleshooting support, and mentorship to developers and administrators. · Partner with process owners and platform governance teams to define CMDB/CSDM standards, ownership, stewardship, and continuous-improvement plans. · Stay current with ServiceNow product releases, CMDB/CSDM guidance, platform best practices, and emerging capabilities. Required Skills and Experience · Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. · 5+ years of hands-on experience in ServiceNow development and administration, including experience delivering enterprise-scale implementations. · Strong hands-on experience with ServiceNow CMDB, including CI class modeling, relationships, Identification and Reconciliation Engine (IRE), reconciliation rules, data sources, transform maps, and CMDB Health. · Practical experience implementing or maturing CSDM, including mapping business applications, application services, technical services, service offerings, and supporting foundation data. · Experience with ServiceNow Discovery and/or Service Mapping, including MID Server configuration, credentials, patterns, troubleshooting, and reconciliation of discovered data. · In-depth understanding of CMDB governance, data ownership, lifecycle management, certification, normalization, duplicate remediation, and data-quality controls. · Robust proficiency in JavaScript, Glide APIs, HTML, CSS, XML, and ServiceNow scripting and configuration. · Extensive experience with at least three ServiceNow modules such as ITSM, ITOM, ITAM, HRSD, GRC/IRM, SecOps, and SPM. · Proven experience developing and implementing scoped or custom applications on the ServiceNow platform.



· Experience with ServiceNow integrations using REST, SOAP, IntegrationHub, MID Server, and other APIs or integration mechanisms. · Solid understanding of ITIL practices, service management processes, asset management, infrastructure domains, and application-service dependencies. · Excellent analytical and problem-solving skills, with the ability to troubleshoot complex platform, integration, Discovery, and CMDB data issues. · Strong communication and stakeholder-management skills, with the ability to work effectively across technical and business teams. · ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD), or equivalent demonstrable platform expertise. Preferred Skills · ServiceNow CIS – Discovery, CIS – Service Mapping, CIS – ITSM, CIS – CSM, or other relevant implementation certifications. · Hands-on experience with CSDM adoption assessments, maturity roadmaps, data-model remediation, and migration from legacy or custom service models. · Experience with Service Graph Connectors, Multisource CMDB, CMDB Data Manager, Data Certification, and IntegrationHub ETL. · Knowledge of cloud and infrastructure platforms such as AWS, Azure, VMware, Kubernetes, network devices, databases, and enterprise applications. · Experience with Agile delivery methodologies, DevOps practices, automated testing, source control, CI/CD, and ServiceNow application deployment. · Understanding of ITIL 4, service portfolio management, enterprise architecture, and application portfolio management concepts. · Experience with ServiceNow low-code/no-code capabilities, including Flow Designer, App Engine Studio, UI Builder, and Workspace configuration. · Ability to facilitate technical workshops and communicate CMDB/CSDM concepts to architects, process owners, operations teams, and senior stakeholders.

Skills

ServiceNow, JavaScript, REST

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 Lead I - Enterprise Solutions (India)
🏢 UST
📍 India