- Job Description: Monitor and audit travel consultant interactions (calls, emails, chats) for quality and compliance
- Audit handling of GDS queues (Re-shop, Navigation, Ticketing) to ensure timely and accurate action
- Validate consultant expertise in ticket exchanges, reissues, and refunds as per airline fare rules
- Review usage and accuracy within hotel booking platforms such as Hotel Hub or similar systems
- Ensure compliance with airline policies, visa requirements, and company SOPs
- Identify service gaps and recommend corrective and preventive actions
- Analyze travel service workflows (e.g., bookings, rebooking, cancellations, refunds) for inefficiencies.
- Graduate in any stream
- Diploma in Travel & Tourism preferred and Diploma in Fares & Ticketing preferred
- Hands-on experience to manage Travel Products

- Responsibilities: Monitor and audit travel consultant interactions (calls, emails, chats) for quality and compliance




- Audit handling of GDS queues (Re-shop, Navigation, Ticketing) to ensure timely and accurate action
- Validate consultant expertise in ticket exchanges, reissues, and refunds as per airline fare rules
- Review usage and accuracy within hotel booking platforms such as Hotel Hub or similar systems
- Ensure compliance with airline policies, visa requirements, and company SOPs
- Identify service gaps and recommend corrective and preventive actions
- Analyze travel service workflows (e.g., bookings, rebooking, cancellations, refunds) for inefficiencies.
- Graduate in any stream
- Diploma in Travel & Tourism preferred and Diploma in Fares & Ticketing preferred
- Hands-on experience to manage Travel Products

Qualifications: Higher Education Diploma with 1 - 2 years of relevant experience

📌 Quality Analyst - Senior Executive (India)
🏢 EXL Service
📍 India