- Review and resolve customer payment deductions and disputes.
- Validate claims using invoices, purchase orders, and proof of delivery.
- Communicate with customers via email and customer portals.
- Process approved credits, maintain ERP records, and support month-end closing.
- Collaborate with the US team on dispute resolution, write-offs, and process improvements.
- Escalate complex issues and ensure timely transaction processing.
Requirements:
- 3–5 years of experience in Accounts Receivable/Deductions.
- Bachelor's degree with strong analytical and mathematical skills.
- Good knowledge of ERP systems and intermediate Excel (VLOOKUP preferred).
- Excellent communication, problem-solving, and multitasking abilities.
- Experience in Retail/Wholesale accounts and Factoring is an added advantage.
Job Type: Full-time
Pay: ₹300,000.00 - ₹600,000.00 per year
Perks:
- Provident Fund
Application Question(s):
- No.of.Days of notice period?
- Are you a immediate joiner?
- Are you willing to work in night shift?
- How many years of experience do you have in chargeback?
- Do you have experience in pending payment collection?
- Do you have experience in query handling?
- Do youhave experience in O2c chargeback process?