Job Description:

- Extensive IT experience working within a large enterprise on implementation projects.
- Proficient in configuring ServiceNow modules, including ITSM, CSM, FSM, ITBM, HR, and SecOps.
- Robust technical expertise in ServiceNow modules and integration with third-party applications.
- Skilled in using Business Rules, Script Includes, UI Actions, Scheduled Jobs, Flow Designer, ServiceNow API, and Integration Hub.
- Participate in requirement-gathering sessions, providing input to developers and working as an individual contributor.
- Customize ServiceNow using UI Pages, UI Macros, CSS, HTML, and Jelly.
- Develop system documentation, including process flows and design documents.
- Oversee upgrade cycles and implement new release features to support business users.
- Drive continuous improvement in implementation methodology and service offerings based on user feedback.
- Mentor junior team members as needed.
- Work to extend ServiceNow capabilities across geographies and departments.
- Excellent verbal and written English communication skills.
- CAD and Implementation certifications are preferred.

Responsibilities:

- ServiceNow Implementation
- ServiceNow Configuration
- ServiceNow Support
- Integration

📌 ServiceNow Architect (India)
🏢 Black Box
📍 India