Key Responsibilities:

- Assist the sales team with daily sales activities, including managing schedules, arranging meetings, and preparing presentations.
- Respond to customer inquiries and provide product/service information to prospective and existing clients.
- Prepare and process sales orders, invoices, and delivery schedules.
- Coordinate with internal departments such as logistics, production, and finance to ensure timely order fulfillment and delivery.
- Monitor and track the status of customer orders and communicate updates to both the sales team and customers.
- Maintain and update sales documentation, contracts, and agreements.
- Generate and distribute sales reports, tracking performance metrics and sales targets.
- Assist in preparing sales forecasts and reports for management review.
- Serve as a point of contact between clients and the sales team, ensuring clear communication and prompt responses.
- Address customer concerns or complaints and escalate issues to the appropriate team members when necessary.
- Work closely with other departments (e.g., marketing, customer service, and operations) to align on sales initiatives and customer needs.
- Provide administrative support during sales campaigns, promotional events,



or current product launches.
- Monitor inventory levels and coordinate with the procurement team to ensure product availability for customer orders.
- Notify the sales team of low stock levels or potential delays in fulfilment

Qualifications

- Education: Bachelor's degree in Business, Marketing, or a related field.
- Experience: Previous experience in sales support or coordination roles (1-3 years preferred).
- Technical Skills: Proficiency in MS Office (Word, Excel, PowerPoint); experience with CRM systems is a plus.
- Communication: Excellent verbal and written communication skills.
- Organizational Skills: Strong attention to detail, time management, and multitasking abilities.
- Problem Solving: Ability to address and resolve customer issues effectively and efficiently.

Additional Requirements

- Ability to handle pressure in a fast-paced sales environment.
- Willingness to take on additional responsibilities and adapt to changes in priorities.
- Flexibility to work extended hours when necessary to meet sales deadlines.

Pay: ₹300,000.00 - ₹600,000.00 per year

Benefits:

- Paid time off

Work Location: In person

📌 Senior Customer Service Executive (India)
🏢 Bansal Trading
📍 India