We are looking for a proactive and customer-focused Customer Support Executive to join our growing restaurant chain. The ideal candidate should have excellent communication skills, a customer-first attitude, and prior experience handling customer interactions in the restaurant or hospitality industry.

Key Responsibilities

* Handle customer inquiries, complaints, and feedback via phone, WhatsApp, email, and social media.

* Resolve customer issues promptly while ensuring high levels of customer satisfaction.

* Coordinate with restaurant managers and outlet teams for timely issue resolution.

* Record and track customer complaints and ensure proper follow-up until closure.

Eligibility Criteria

* Minimum 2 years of experience in the restaurant or hospitality industry (Mandatory).

* Excellent verbal and written communication skills in English, Hindi.





* Strong problem-solving and conflict-resolution abilities.

* Ability to remain calm and professional while handling difficult situations.

* Good computer skills and familiarity with MS Office, WhatsApp Business, and email.

* Experience with restaurant POS systems or customer support software will be an added advantage.

What We Offer

* Competitive salary based on experience

* Growth opportunities opportunities within a rapidly expanding restaurant chain

* Supportive and professional work environment

* Performance-based incentives

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Support Executive – Restaurant Chain (India)
🏢 Spice Group Hotels
📍 India