Experience: 6+ Years
Location: Pune

Primary Skill:

- CMDB using BMC Helix Tool
- Solid experience in BMC Helix CMDB, Discovery, ITSM, and related workflows. BMC Helix is a specialized ITSM platform,
- At least 6–8 years of hands-on experience in designing and configuring the BMC Helix ITSM & ITOM environment in alignment with business needs.
- Define the BMC Helix architecture, including:
- Incident, Problem, Change
- CMDB, Asset Management
- Knowledge Management
- Service Request Management
- Monitoring, Event Management, Discovery (as required)
- Develop catalog items, workflows, runbooks, and automations.
- Ensure adherence to industry with the best practices and governance standards.
- Design a secure data mapping, cleansing, and migration framework for:
- Historical records
- Active tickets and change records
- CMDB data and relationships
- Knowledge articles and metadata
- Execute data migration using approved tools and methodologies with full traceability.
- Conduct data validation, reconciliation, and sign‑off processes.
- Analyze and document all existing ServiceNow integration points.
- Rebuild or establish integrations in BMC Helix, including:
- Monitoring tools
- ITSM/data exchange interfaces
- Collaboration platforms
- Custom APIs/middleware
- Ensure integration designs are secure, scalable,



and resilient.
- Prepare and execute comprehensive test plans, including:
- Unit Testing
- System Integration Testing (SIT)
- User Acceptance Testing (UAT)
- Performance and Load Testing
- Ensure defect tracking and closure across all phases.
- Develop and execute a detailed cutover plan covering final data loads, system readiness, and user transition.
- Support go-live activities to ensure business continuity with minimal disruption.
- Provide hyper care support, including:
- Issue resolution
- System optimization
- User guidance and training

Technical Skills & Experience

- Bachelor’s degree and relevant work experience.
- Proven experience delivering large-scale platform migrations, ideally ServiceNow → BMC Helix.
- Strong understanding of:
- BMC Helix ITSM & ITOM modules
- ServiceNow ITSM & ITOM
- Integrations (REST/SOAP APIs, webhooks, event management tools)
- Data migration tools, ETL processes, and reconciliation methods
- Hands-on expertise with CMDB, workflows, automation, and catalog design.
- Any relevant certification is a plus.

Interested share your resume to [email protected]/+91-XXXXXXXXXX

Pay: ₹14,217.02 - ₹65,161.86 per month

Work Location: In person

📌 BMC Helix Developer (India)
🏢 Ashra technology
📍 India