Designation: Guest Relationship Executive (GRE)
Department: Sales & Customer Experience
Location: Project Site / Sales Office
Salary: ₹25,000 – ₹35,000 per month (depending on experience and skills)
Experience: 1–3 Years

Distribution of Work Responsibilities:

1. Primary Reception Duties:

- Greeting visitors and clients warmly and professionally.

- Answering phone calls promptly and directing them to the appropriate person or department.

- Managing the reception area to ensure it is tidy and presentable at all times.

- Handling incoming and outgoing mail and courier deliveries.

2. Client Relationship Management:

- Scheduling appointments for clients with sales agents.

- Maintaining a database of client interactions and inquiries for follow-up purposes.

3. Visitor Coordination:

- Managing visitor sign-ins and ensuring security protocols are followed.

- Directing visitors to meeting rooms or sales agents as required.

- Ensuring visitors receive any necessary refreshments or amenities during their visit.

Key Result Areas (KRAs):

Guest Relations Executive 1:

1. Customer Service Excellence:

- Maintain a high level of professionalism and hospitality in all client interactions.

- Achieve a customer satisfaction rating of at least 90% based on feedback surveys.

- Maintain visitor entries in the register

- Submit photocopies of visit/revisit forms to respective head.





2. Efficient Reception Management:

- Answer 100% of incoming calls within three rings and direct them accurately.

- Ensure the reception area is neat and organized throughout the day.

3. Forms to Clients

- Ensure all clients fill visit and re visit forms and maintain the form data

Guest Relations Executive 2:

1. Client Relationship Management:

- Maintain a database of client interactions with accurate and updated information.

2. Visitor Coordination:

- Ensure all visitors sign in correctly and adhere to office security protocols.

- Coordinate with sales agents to facilitate seamless client meetings.

3. Attend Booked Clients

- Receive and submit cheques, NOC, Agreement, or any other relevant document related to the flat/unit from the already booked clients.

- Ensure to submit all documents within the same day to the concerned department i.e. CRM

Performance Metrics:

- Timeliness: Percentage of calls answered within three rings.

- Client Satisfaction: Feedback ratings and testimonials from clients.

Regular performance reviews and feedback sessions can help in adjusting these responsibilities based on evolving needs and performance outcomes.

Pay: ₹25,000.00 - ₹35,000.00 per month

Perks:

- Flexible schedule
- Provident Fund

Work Location: In person

📌 Guest Relationship Executive (GRE) (India)
🏢 T BHIMJYANI REALTY
📍 India