PiWheel is a leading ecommerce intelligence and growth partner, helping brands accelerate digital commerce performance through data, analytics, retail media, content excellence, and marketplace strategy.
Powered by advanced ecommerce intelligence capabilities and strategic consulting, PiWheel supports leading brands across FMCG, Beauty, Personal Care, Electronics, and other key categories across Türkiye, UAE, and India.
Our mission is to help brands move from data to action by combining technology, consultancy, and execution under one connected growth ecosystem.
Role Summary
As a Customer Success Associate Manager, you will play a critical role in managing and growing client relationships while supporting brands in achieving their ecommerce and digital commerce objectives.
This role combines:
- Customer Success
- Ecommerce consultancy
- Marketplace analytics
- Strategic reporting
You will work closely with brands to identify opportunities, analyze performance, support marketplace growth strategies, and ensure successful adoption of PiWheel’s tools and services.
The ideal candidate brings experience from ecommerce, marketing, trade marketing, digital commerce, marketplace management, or analytics backgrounds, ideally within FMCG, Beauty, Electronics, or leading consumer-focused companies.
Client Success & Strategic Partnership
- Manage day-to-day communication with assigned clients and act as a trusted business partner
- Support client growth by translating data into actionable ecommerce recommendations
- Build robust relationships with ecommerce, marketing, media, and commercial teams on the client side
- Drive adoption and engagement across PiWheel tools and consultancy services
Ecommerce Analytics & Insights
- Analyze performance data to surface trends and support business recommendations
- Build structured decks and presentations using Excel and PowerPoint
- Collaborate with team leads to ensure reporting aligns with client objectives
Marketplace & Digital Commerce Support
- Support brands in identifying growth opportunities across marketplaces and digital commerce channels
- Work closely with internal teams on retail media, content, digital shelf, and marketplace strategies
- Contribute to category understanding, innovation tracking, and shopper behavior analysis
Cross-Functional Collaboration
- Coordinate with Product, Media, Content, and Strategy teams to ensure aligned client delivery
- Support onboarding, training, and implementation processes for new tools and services
- Contribute to internal best practices, process improvements, and knowledge-sharing initiatives
Minimum Qualifications
- 4+ years of experience in ecommerce, digital commerce, marketing, analytics, customer success, or account management
- Strong analytical and problem-solving skills with the ability to convert data into insights
- Excellent PowerPoint and Excel skills
- Strong communication and stakeholder management capabilities
- Ability to manage multiple projects in a fast-paced environment
- Fluent in Turkish and English
Preferred Qualifications
- Background in FMCG, Beauty, Electronics, Retail, or leading consumer-focused companies
- Exposure to platforms such as Amazon, Flipkart, Noon, or similar e-commerce ecosystems Experience in ecommerce marketing, trade marketing, retail media, category management, or marketplace growth
- Understanding of ecommerce KPIs, digital shelf analytics, retail media, and marketplace dynamics
- Experience working with cross-functional teams and client-facing environments
- Passion for digital commerce, data-driven decision making, and continuous learning
What Success Looks Like
- Strong client relationships and satisfaction
- High-quality strategic insights and reporting
- Successful adoption of tools and consultancy services
- Contribution to client ecommerce growth and business impact
- Strong collaboration across internal teams
- Ownership, agility, and continuous improvement mindset
📌 Customer Success Associate Manager (India)
🏢 PiWheel
📍 India