Designation: Manager

Location: India Maharashtra G-Corp Tech Park, Thane

Organization: Financial Services

Job Description:

- Renewal & Revival Delivery
Drive multi?channel collections (Contact Center, Branch, Vendors, Bots).

Analytics & Modelling: propensity based cohorting and insighting
Contact Center Management: Manage end to end outbound contact center driving renewals with 500+ seats yearly

- Surrender to AUM: To drive & design of customer retention journey along with cross functional teams to ensure adherence to STA incl. tool implementation, revamp of customer journey, governance and insighting
- Vendor Management: Management end to end governance of 4+ vendors to improve overall collections and CX
- Audit Management: Manage yearly internal & external audits - ISO audits, outsourcing audits, IT audits
- Current Initiatives & Strategic Projects – Identify gaps in current process to propose & implement new initiatives

Coordinate with internal stakeholders – IT, legal, compliance, business, actuarial etc. to identify and execute projects for the department

📌 TM-Mgr-Revenue Assurance-Thane (Maharashtra)
🏢 Aditya Birla Group
📍 Maharashtra