Key Skills

Requirement gathering & Solution Design

ServiceNow Implementation & Configuration

ServiceNow Integration

Customization & Development

Support & Troubleshooting

Continuous Improvement

Skills & Responsibilities

Collaborate with stakeholders to gather functional and technical requirements.

Design solutions that meet industry best practices and align with business processes.

Implement and configure ITSM, ITOM, and ITAM modules on the ServiceNow platform.

Customize ServiceNow applications, including UI policies, business rules, and workflows, to align with client needs.

Integrate ServiceNow with external systems and third-party applications.

Promote ITIL and ServiceNow best practices in process implementation and solution design.

Provide recommendations for process automation, incident reduction, and resource optimization.

Develop and execute test plans, document configuration changes, and provide end-user training.

Create and maintain technical documentation for configurations, workflows, and integrations.

4-7 years of experience in ServiceNow implementation, with a focus on ITSM, ITOM,



and ITAM.

Strong experience in designing, configuring, and supporting ServiceNow workflows and processes.

Proficiency in scripting languages (JavaScript, Glide Script) and experience in REST/SOAP integrations.

Solid understanding of ITIL processes and practices.

Proficiency in developing ServiceNow custom applications and integrations.

Knowledge of asset management, CMDB, and discovery tools.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal abilities to work with stakeholders and team members.

Ability to work independently and in a team, managing multiple priorities in a fast-paced environment.

Location:
Thane, India

Qualification:
BE./B.Tech/BCS/BCA/Bsc.IT or Master’s Degree in Computers/Information Technology

Certification:
ServiceNow Certified Implementation Specialist (ITSM, ITOM, and ITAM certification preferred).

Experience:
4-7 Years

Joining Time:
Immediate/30 Days

📌 Implementation Specialist- ServiceNow (India)
🏢 NGenious Solutions
📍 India