We are looking for a customer-focused Hair Coach to deliver an exceptional in-store experience and guide customers throughout their hair care journey. This role combines customer service, consultation support, relationship management, and store operations to ensure every customer receives personalized care and achieves the best possible experience.
Key Responsibilities
- Welcome and assist walk-in customers with a friendly and professional approach.
- Guide customers through their hair care journey and explain treatment plans and product usage.
- Build strong customer relationships through regular follow-ups and engagement.
- Address customer queries and concerns, escalating to doctors when required.
- Encourage treatment adherence, repeat visits, and product reorders.
- Maintain store hygiene,
product displays, and inventory.
- Deliver a high-quality customer experience that drives satisfaction, reviews, and referrals.
Requirements
- Experience in retail, customer service, hospitality, beauty, wellness, or a customer-facing role.
- Excellent communication and interpersonal skills.
- Robust relationship-building and problem-solving abilities.
- Comfortable conducting customer follow-ups via calls and WhatsApp.
- A customer-first mindset with the ability to work in a fast-paced environment.
- Passion for helping customers and delivering outstanding service.
Pay: Up to ₹25,000.00 per month
Work Location: In person
📌 Receptionist (India)
🏢 Traya Health
📍 India
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