Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Infrastructure As Code (IaC)
Valuable to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The engineer collaborates with different teams to maintain system stability and performance, contributing to the overall reliability of business processes through diligent monitoring and troubleshooting activities.

Roles & Responsibilities:

- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.




- Collaborate with cross-functional teams to ensure timely resolution of incidents and service requests.
- Document findings and solutions to build a knowledge base for future reference.
- Assist in the continuous improvement of support processes and tools to enhance efficiency.
- Support junior team members by sharing knowledge and providing guidance when needed.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Infrastructure As Code (IaC).
- Experience with configuration management and automation tools related to Infrastructure As Code.
- Strong understanding of cloud infrastructure and deployment methodologies.
- Ability to troubleshoot and resolve infrastructure-related issues effectively.
- Familiarity with scripting languages to automate routine tasks and improve system reliability.

Additional Information:

- The candidate should have minimum 2 years of experience in Infrastructure As Code (IaC).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

📌 Application Support Engineer (India)
🏢 Accenture
📍 India