Job Description

Basic knowledge of Windows/Linux/Mac OS

Understanding of computer hardware, networking, and peripheral devices

Familiarity with MS Office / Office 365

Solid problem-solving and analytical skills

Good verbal and written communication skills

Ability to work in shifts and under pressure

Customer-focused attitude

Serve as the on-site single point of contact for all technical support activities and issue resolution

Provide end-to-end troubleshooting for hardware, software, operating systems, and network-related issues across client environments

Manage and resolve incidents and service requests using ticketing systems, ensuring adherence to SLAs

Deliver hands-on support for desktops, laptops, printers, enterprise applications, and email systems





Administer user account management tasks, including onboarding, password resets, and access provisioning

Coordinate with L2/L3 support teams and vendors to escalate and resolve complex technical issues

Follow established SOPs and ITIL best practices to ensure consistent and efficient service delivery

Maintain detailed documentation of incidents, root causes, and solutions for knowledge base development

Ensure high customer satisfaction through proactive communication, timely resolution, and on-site user engagement

📌 Executive - Delivery & Support- IT Infrastructure Services (India)
🏢 Noventiq
📍 India