Role description

Who we are:

At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at .

Summary:

UST is looking for Application Support Analyst to provide offshore application and production support

The Opportunity:

Key Responsibilities

- Provide L1/L2 application support for business-critical applications.
- Monitor application health, system performance, and service availability.
- Log, track, troubleshoot, and resolve incidents using ticketing tools.
- Perform issue analysis, troubleshooting, and root cause analysis (RCA).
- Support batch processing, job monitoring, and data validation activities.
- Participate in incident management calls and provide timely status updates.
- Create, update, and maintain Standard Operating Procedures (SOPs) and support documentation.
- Ensure adherence to defined Service Level Agreements (SLAs) and operational processes.
- Coordinate with development, infrastructure, and business teams for issue resolution and service improvements.
- Identify opportunities for process automation and continuous improvement.

Required Skills & Experience

- 3–7 years of experience in Application Support or Production Support.
- Strong knowledge of SQL for querying, troubleshooting, and data analysis.
- Hands-on experience with ticketing tools such as ServiceNow, Jira, or Remedy.
- Working knowledge of Unix/Linux or Windows operating systems.
- Good understanding of Incident, Problem, and Change Management processes.
- Strong analytical, troubleshooting, and problem-solving skills.




- Excellent verbal and written communication skills.
- Ability to work effectively in a 24x7 support environment, including rotational shifts when required.

Preferred Qualifications

Required Skills:

- 3–7 years of experience in Application Support or Production Support.
- Strong knowledge of SQL for querying, troubleshooting, and data analysis.
- Hands-on experience with ticketing tools such as ServiceNow, Jira, or Remedy.
- Working knowledge of Unix/Linux or Windows operating systems.
- Good understanding of Incident, Problem, and Change Management processes.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent verbal and written communication skills.

Ability to work effectively in a 24x7 support environment, including rotational shifts when required

Qualification:

- Experience supporting enterprise or financial applications.
- Familiarity with ITIL processes and best practices.
- Exposure to scripting or automation is an added advantage.

What we believe:

We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.





Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honour our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Prospect Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

- To support and promote the values of UST.

- Comply with all Company policies and procedures

Skills

application support,issue resolution,l2 application support,incident managment,application monitoring,

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 Lead I - Product Support (India)
🏢 UST
📍 India