JOB DESCRIPTION OF FRONT OFFICE STAFFGarg HospitalPosition:

Front Office Executive / Reception Staff

Department:

Front Office / Reception

Reporting To:

Front Office Manager / Hospital Administration

Key Responsibilities1. Patient Registration & Appointment Handling

- Register OPD/IPD patients accurately in the hospital software.
- Book doctor appointments and manage patient scheduling.
- Verify patient details, mobile number, address, and UHID properly.
- Handle Practo and online bookings correctly.

2. Patient Reception & Assistance

- Welcome and guide patients and attendants politely.
- Provide information regarding doctors, departments, timings, and hospital services.
- Assist patients in locating consultation rooms, wards, laboratory, ultrasound, etc.

3. Billing & Payment Collection

- Generate OPD/IPD bills accurately.
- Collect consultation fees, admission deposits, and other charges.
- Handle cash, card, UPI, and online payments responsibly.
- Maintain daily cash collection records and submit reports to accounts.

4. Admission & Discharge Coordination

- Coordinate patient admission and room allotment.
- Ensure correct room category is entered in software.
- Assist in discharge process and final billing coordination.

5. Telephone & Communication Handling

- Attend incoming calls professionally.
- Transfer calls to concerned departments/doctors.
- Maintain proper communication with patients and hospital staff.

6.



Record Maintenance

- Maintain patient files, reports, and front office records properly.
- Ensure confidentiality of patient information.
- Keep appointment registers and admission records updated.

7. Coordination with Departments

- Coordinate with doctors, nursing staff, laboratory, radiology, pharmacy, and billing department.
- Inform concerned departments regarding patient appointments and admissions.

8. Complaint Handling

- Listen to patient complaints politely.
- Report responsible complaints to management immediately.
- Maintain professional behavior during stressful situations.

9. General Discipline & Conduct

- Maintain proper dress code and grooming.
- Reach duty on time and follow duty roster.
- Maintain courteous behavior with patients and staff.
- Avoid miscommunication and unauthorized commitments.

10. Additional Duties

- Perform Sunday/holiday duties as assigned by management.
- Support hospital administration during emergencies and high patient load.
- Any other work assigned by management from time to time.

Required Skills

- Good communication skills
- Basic computer knowledge
- Knowledge of hospital software
- Polite and professional behavior
- Ability to handle patients calmly
- Team coordination skills

Pay: ₹8,822.41 - ₹25,239.16 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Front Office Executive (Receptionist) (India)
🏢 GARG HOSPITAL
📍 India