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Designation/Title
Technical Account Manager - MSP
Job description
Responsibilities
- Virtual Machines (Linux/Windows)
- Azure Backup & Site Recovery issues
- Disk, networking, and storage failures
- App Services, ACR, AKS basic troubleshooting
- Perform operational tasks such as:
- VM provisioning, scaling, patching
- Backup validation
- Identity user issues (AAD)
- Storage account management
- NSG rule updates, diagnostics
- Execute runbooks and SOPs for recurring tickets.
- Assist with Azure Defender alerts and initial threat investigation.
- Raise and manage Microsoft support tickets when required.
- Work with L1 L2 L3 engineers for escalations and complex issues.
- Maintain documentation, knowledge base articles, and incident logs.
Technical Skills Required:
- Positive understanding of Azure Compute, Networking,
- Experience in PowerShell or CLI scripting (basic/medium level).
- Understanding of security best practices, Azure Defender, Sentinel (preferred but not mandatory).
- Knowledge of ITIL processes (Incident, Change, Problem Management).
Desired Profile
Experience
Qualification
Grad - Engineer
Specialization
Compensation
Location
Mumbai
Contact Details
address
Telephone
+1 866 APPLY JOB
Company website
www.company-website.com
Job Reference Number
IFI/195
Date of closing of position
30/09/2026
- Done
📌 SRE / TAM / SDM - MSP (India)
🏢 IFI Techsolutions
📍 India
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