The Field Service Executive will be responsible for on-ground service, maintenance, and troubleshooting of lithium battery systems. This role ensures high uptime, customer satisfaction, and adherence to safety and service standards.
Key Responsibilities
1. Installation & Commissioning
- - Install and commission lithium-ion batteries at customer sites
- Ensure proper setup as per technical and safety guidelines
- Conduct initial system checks and handover to customers
2. Maintenance & Servicing
- - Perform routine preventive maintenance of battery systems
- Diagnose and resolve technical issues in batteries and related components
- Replace faulty parts and ensure optimal functioning
3. Troubleshooting & Repairs
- - Identify root causes of battery/system failures
- Carry out on-site repairs and escalate complex issues when required
- Coordinate with technical team for advanced problem resolution
4. Customer Support
- - Provide on-ground technical assistance to customers
- Educate customers on proper usage and safety practices
- Ensure high levels of customer satisfaction and timely service delivery
5. Service Documentation & Reporting
- - Maintain service logs, job cards, and reports
- Update CRM/Service tools with accurate service data
- Track service requests, closures, and turnaround time
6. Inventory & Tools Management
- - Manage spare parts inventory at field level
- Ensure proper handling and usage of tools and equipment
- Report stock requirements proactively
7. Compliance & Safety
- - Follow all safety protocols related to lithium battery handling
- Ensure compliance with company policies and regulatory standards
- Report any safety hazards or incidents immediately
Key Skills & Competencies
- - Basic understanding of electrical systems and lithium-ion batteries
- Strong troubleshooting and problem-solving skills
- Positive communication and customer-handling abilities
- Ability to work independently in field conditions
- Time management and accountability
Qualifications & Experience
- - Education: ITI / Diploma / Bachelor’s in Electrical, Electronics, or related field
- Experience: 0–3 years (Freshers with technical knowledge can be considered)
- Prior experience in EV batteries, solar systems, or electrical servicing is a plus
Other Requirements
- - Willingness to travel extensively within assigned territory
- Two wheeler with valid driving license (2-wheeler preferred)
- Ability to work in flexible hours based on service requirements
KPIs / Performance Metrics
- - Service turnaround time (TAT)
- First-time fix rate
- Customer satisfaction score (CSAT)
- System uptime / downtime reduction
- Number of service calls handled per day
What We Offer
- - Opportunity to work in a quick-growing EV and clean energy sector
- Hands-on technical exposure to advanced battery systems
- Career growth in operations and service management
📌 Executive-Service (India)
🏢 Pointo
📍 India
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