Key Responsibilities:

· Experience 2-5 years, with positive english communication.

· Handle escalation cases through calls, emails, and outbound communication.

· Respond to customer queries and complaints received through social media platforms.

· Handle escalation cases through calls, emails, and outbound communication.

· Follow up on social media escalations and ensure timely resolution.

· Coordinate with internal teams and service teams for issue resolution.

· Prepare and share daily and monthly reports.

· Maintain records of customer interactions and escalations.

· Ensure customer concerns are addressed as per company guidelines.

· Manage Online Reputation Management (ORM) activities for all brands.

Skills Required

· Effective verbal and written communication

· Customer-centric approach

· Basic computer knowledge

· Willingness to learn and adapt

Job Type: Full-time

Pay: ₹17,000.00 - ₹21,000.00 per month

Work Location: In person

📌 Customer Support Executive - Social Media (India)
🏢 Super Plastronics
📍 India