Job Summary

Provide technical support to customers, for home-automation and electronics products. This is an office-based support role. You will not visit sites, but you will guide field installers and customers over phone, video, and chat. Strong electronics basics and fluent Hindi are mandatory.

Mandatory :Hindi Natural Speaker

Key Responsibilities / Duties

1.Technical Support

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Assist installers with wiring, configuration, and troubleshooting over call/video.
- Diagnose hardware issues: sensors, relays, loads, power supplies, modules.
- Verify installation photos, wiring diagrams, and provide correction steps.
- Log issues clearly and escalate to R&D;/QC when required.

2.Coordination & Issue Tracking

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Maintain detailed support logs, ticket status, and follow-ups.
- Ensure issues are resolved within defined SLAs.
- Raise recurring issues to QC and R&D; for product improvements.

3.Product Knowledge & Testing

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Understand basics of circuits, relays, loads, communication interfaces.




- Perform straightforward bench testing of units if needed.
- Support QC during new batch validations.

4.Documentation

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Update wiring diagrams, FAQs, troubleshooting sheets.
- Create simple guides for common installer mistakes and solutions.

Required Skills & Qualifications

- Diploma/BE in Electronics/Electrical/E&C.;
- Strong understanding of voltage, current, relays, loads, wiring basics.
- Good troubleshooting ability and clear logical thinking.
- Fluent Hindi is mandatory (you will communicate with installers across India).
- Basic English for reporting and documentation.
- Ability to remain calm during support calls and resolve issues practically.

Good to Have

- Experience in home automation, ELV, security systems, or similar.
- Prior support experience for electronics or hardware products.
- Familiarity with multimeter usage and basic hardware testing.

📌 Support Executive - Mandatory Hindi Speaker (India)
🏢 Confio Technologies
📍 India