Job Summary

The Warranty Incharge is responsible for handling all warranty-related activities in the workshop/service center. The role includes processing warranty claims, maintaining records, coordinating with OEM/TATA Motors, ensuring compliance with warranty policies, and minimizing claim rejection through proper documentation and timely submission.

Key Responsibilities (KRAs)Warranty Claim Management

- Prepare and submit warranty claims as per company/OEM guidelines.
- Ensure accurate documentation of warranty jobs.
- Monitor pending, approved, and rejected warranty claims.
- Follow up with OEM for claim approvals and settlements.

Documentation & Compliance

- Maintain proper records of warranty parts and job cards.
- Verify warranty eligibility before claim processing.
- Ensure all claims comply with OEM warranty policies.
- Maintain warranty audit files and reports.

Coordination

- Coordinate with Service Advisors, Technicians, and Spare Parts Department.
- Communicate with OEM representatives regarding claim issues.
- Support workshop staff regarding warranty procedures.

Warranty Parts Handling

- Track defective warranty parts.




- Ensure proper tagging and storage of warranty parts.
- Arrange return/disposal of warranty parts as per company norms.

Reporting & MIS

- Prepare daily/monthly warranty reports.
- Maintain claim status tracking sheets.
- Analyze rejection reasons and take corrective actions.

Key Performance Indicators (KPIs)

- Warranty claim submission TAT
- Warranty claim approval percentage
- Reduction in claim rejection rate
- Accuracy of documentation
- Pending claim clearance
- Audit compliance score

Required Skills

- Knowledge of automobile/commercial vehicle warranty process
- Positive documentation and reporting skills
- Computer proficiency (MS Excel, DMS, Email)
- Communication and coordination skills
- Attention to detail
- Problem-solving ability

Qualification

- Graduate / Diploma in Automobile or related field preferred.

Experience

- 2–5 years experience in automobile/commercial vehicle service industry preferred.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

- Food provided

Work Location: On the road

📌 warranty incharge (India)
🏢 AYV Bafna Motors
📍 India