Customer Delight Representative (CDR) / Sales Executive – Jewellery StorePosition Overview

The Customer Delight Representative (CDR) / Sales Executive is responsible for delivering exceptional customer experience, driving sales conversions, and building long-term customer relationships through personalized service and product expertise.

Key Responsibilities Product Knowledge & Mastery

Robust knowledge of gold purity, diamonds, gemstones, pricing, and latest designs

Customer Interaction & Rapport Building

Understand customer needs, build trust, and maintain professional communication

Needs Discovery

Identify customer requirements, occasions, and preferences

Product Presentation

Present products effectively with proper handling and storytelling

Trial & Customer Experience

Assist customers in trying jewellery and enhance buying experience

Objection Handling

Handle price and decision concerns professionally

Sales Closing

Guide customers towards purchase and coordinate billing





Cross-Selling & Add-ons

Suggest complementary products without being pushy

Customer Relationship Building

Maintain customer records and follow-ups

Bridal & Occasion Sales

Handle multi-visit bridal customers with patience and expertise

After-Sales Service

Educate customers on care and maintain relationships

Inventory & Display

Maintain showcase cleanliness and stock accuracy

Coordination

Work with CRM, CRE, cashier, and workshop teams

Grooming & Etiquette

Maintain professional appearance and behavior

Daily Reporting

Track daily sales activities and performance

Key Performance Indicators (KPIs)

Sales targets, conversion rate, average bill value, add-on sales, repeat customers, customer satisfaction

Reporting To

Store Manager / CRM

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Jewellery Store Sales Executive (India)
🏢 Nandi Jewellers
📍 India