In an SG Iron (Ductile Iron) Foundry, a Sales Coordinator acts as the link between customers, sales, production, planning, quality, and dispatch. The role focuses on order coordination, customer communication, and ensuring on-time delivery.

Sales Coordinator – Roles & Responsibilities (SG Iron Foundry)

1. Customer Order Management

- Receive and process customer enquiries, RFQs, purchase orders, and schedules.
- Verify order details such as casting grade, drawing revision, quantity, delivery date, and special requirements.
- Create and update sales orders in the ERP system.
- Maintain order acknowledgement and order tracking records.

2. Quotation & Commercial Coordination

- Prepare quotations based on inputs from the sales team and costing department.
- Follow up with customers regarding quotation status.
- Coordinate price revisions, amendments, and commercial approvals.
- Maintain customer-wise pricing and contract records.

3. Production & Planning Coordination

- Share customer requirements with production planning (PPC).
- Monitor pattern availability, machining status, and production progress.
- Follow up on new development samples, trials, and PPAP/APQP activities where applicable.
- Coordinate revised delivery commitments with internal departments.

4. Customer Communication

- Provide order status, dispatch details, and delivery updates to customers.
- Handle customer queries and escalate issues to the concerned departments.
- Arrange meetings,



review calls, and maintain MOM (Minutes of Meeting) follow-ups.
- Build and maintain good customer relationships.

5. Dispatch & Logistics Coordination

- Coordinate dispatch schedules with stores and logistics teams.
- Ensure packing, documentation, and transportation arrangements are completed on time.
- Share invoice, e-way bill, LR, and dispatch information with customers.
- Track deliveries and resolve transit-related issues.

6. Quality & Complaint Coordination

- Coordinate customer complaints with the quality department.
- Track containment, corrective actions, and closure of customer concerns.
- Maintain records of customer NCRs, rejections, and responses.
- Support customer audits by arranging required documents and communication.

7. MIS & Reporting

- Prepare daily, weekly, and monthly sales reports.
- Monitor pending orders, overdue deliveries, and dispatch performance.
- Update management on customer commitments and critical issues.
- Maintain customer master data and documentation.

Key Skills Required

- Knowledge of foundry products, grades, and drawings.
- ERP proficiency.
- Solid communication and negotiation skills.
- Coordination and follow-up ability.
- Problem-solving and customer-handling skills.
- Good knowledge of Excel and reporting.

Pay: ₹30,000.00 - ₹60,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Sales Manager (India)
🏢 Ferrolinks
📍 India