ROLE: Trainer
DESIGNATION: Trainer 2
LOCATION: Gurgaon
YEARS OF EXPERIENCE: 3 Yrs

Concentrix is a technology-enabled global business services company specializing in customer
engagement and improving business performance. We partner with ambitious, progressive
executives around the world to future-proof their business and stay ahead of the competition
and customer expectations.

Role and Key Responsibilities:

Responsible for day-to-day functional direction of agents within the program training
classroom environment, including student progress monitoring for the duration of
training, providing coaching and developmental feedback and readiness
recommendations

Utilize effective presentation and facilitation skills including creative training techniques
and adult/accelerated learning techniques using a variety of training delivery modalities
in a classroom environment

Prepare and present training materials through classroom learning, hands on

demonstrations, and supporting activities

Accountable for achieving individual training performance metrics
 Support and partner with Operations to transition agents from training to production

environment, ensuring competency levels meet business standards

Maintain relevant product knowledge for each account by taking calls, attending client
and cross functional meetings (as needed), and side by side observations

Ensure effective, consistent communication with managers, peers, and other resource

groups, including day-to-day informal interaction with clients

May support Instructional Design team in designing and developing training materials

for various instructional delivery methods including; computer-based training,
interactive, classroom training, and written job aids

Measure the effectiveness of training programs using various feedback methods – focus
groups,



interviews, and surveys that will lead to enhancement of training resources and
programs based on results of evaluation

Recommend curriculum modifications to Training Manager/Supervisor on the basis of

internal customer feedback and/or Training Needs Analysis

Participate and contribute to continuous learning culture by maintaining engagement on

change management, product and services releases, policies, processes, and
procedures

Key skills and knowledge:

Bachelor//'s Degree in a related field with two to four years of relevant experience

preferred

Proven experience in training methodologies, and soft skills (communication skills,

critical thinking, time management, team building, etc.)

Strong communication skills, both written and verbal
 Proficient in Microsoft Office
 Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables
 Self-starter, sense of urgency, and works well under pressure
 Strong attention to detail

Sense of professionalism and ability to develop positive relationships
 Knowledge and experience in own discipline; still acquiring higher level knowledge and

skills

Analyzes possible solutions using standard procedures and principles
 Builds knowledge of the organization, processes and customers Solves a range of

straightforward problems

Receives a moderate level of guidance and direction

Education-Graduate in Bpharma/Mpharma

Disclaimer

Disclaimer:-
//'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever
ask candidates for //'recruitment//', //'processing//' or any other kind of fees in exchange for offer
letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are
printed on Concentrix letter head with authentic signatures of appropriate Concentrix
authorities.//'

📌 Trainer (India)
🏢 Career Guideline services India
📍 India