- 1 to 2 Years
- Full Time
- Mumbai
- As per industry standard
- Reporting HR Contact Details
-
[email protected]
- Opening - 1 Positions
Job Description
- Conduct call audits based on predefined quality checklists and scripts .
- Assist in the delivery of pre-designed onboarding and refresher training sessions .
- Help in tracking agent performance and updating improvement logs .
- Support the senior trainer by preparing training materials and quality reports .
- Flag critical quality deviations and compliance breaches to the management .
Key Responsibility Areas
- Meeting daily/weekly targets for the number of call audits performed .
- Accuracy and consistency in scoring calls as per the quality guidelines .
- Timely and accurate maintenance of all quality and training records .
- Effective coordination and logistical support for all training programs .
Qualifications
- Graduate / Masters in related field
📌 Quality cum Trainer: Junior Executive (India)
🏢 FashionTV India
📍 India