Role description

We are looking for an experienced Business Analyst with deep Insurance domain expertise to support business transformation and technology initiatives across the insurance value chain. The ideal candidate should possess solid functional knowledge of insurance operations, including Policy Administration, Underwriting, Claims, Billing, and Customer Servicing, and be capable of translating business needs into actionable requirements.

Key Responsibilities

- Partner with business stakeholders to understand and document business requirements, process challenges, and transformation opportunities.
- Conduct requirement workshops and translate business needs into functional specifications, user stories, and process flows.
- Analyse and optimize insurance business processes across the policy lifecycle.
- Support solution design and ensure alignment between business objectives and technology delivery.
- Collaborate with Product Owners, Development Teams, and QA teams throughout the project lifecycle.
- Support User Acceptance Testing (UAT), defect triage, and business validation activities.
- Act as a trusted advisor on insurance domain processes and best practices.

Required Insurance Domain Expertise

Strong experience in two or more of the following areas:

- Policy Administration
- New Business & Underwriting
- Claims Management
- Policy Servicing
- Billing & Premium Management
- Insurance Distribution Channels (Agents, Brokers, Direct)
- Regulatory & Compliance Processes

Experience in any of the following insurance segments is preferred:

- Property & Casualty (P&C;)
- General Insurance
- Life Insurance




- Re Insurance

Required Skills

- Exceptional Communication skills.
- Business Requirements Gathering and Analysis
- Functional Specification Documentation
- User Story Creation and Backlog Management
- Process Mapping and Gap Analysis
- Stakeholder Management
- Agile/Scrum Methodologies
- JIRA and Confluence

Preferred Experience

- Experience with insurance platforms such as Guidewire, Duck Creek, Sapiens, Majesco, or similar core insurance systems.
- Experience supporting digital transformation, policy modernization, claims transformation, or customer experience initiatives.
- Familiarity with insurance data models and reporting requirements.

Qualifications

- Bachelor's Degree in Business, Technology, Insurance, or related field.
- 5-10 years of Business Analysis experience.
- Minimum 3 years of Insurance domain experience in a consulting, captive, carrier, or insurance technology environment.

Skills

business analysis,insurance domain,insurance platforms,insurance operations,

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 Lead I - Business Analysis (India)
🏢 UST
📍 India