We are looking for a CRM Executive to manage and maintain relationships with repeated and existing clients. The candidate will be responsible for regular customer follow-ups, service coordination, complaint handling, feedback collection, and ensuring customer satisfaction. The role requires good communication skills, coordination ability, and a customer-focused approach to maintain long-term business relationships and repeat services.
Key Responsibilities:
* Handle repeated and existing clients through calls, WhatsApp, and emails
* Maintain regular follow-up with customers for recurring services and renewals
* Coordinate with operations and service teams for smooth service scheduling
* Resolve customer complaints and service-related issues professionally
* Maintain proper customer records and update CRM software regularly
* Collect customer feedback after service completion
* Ensure customer satisfaction and maintain long-term relationships
* Support the sales and operations team in customer coordination
* Prepare daily follow-up reports and customer status updates
* Maintain professional communication with clients at all times
Skills Required:
* Good communication and interpersonal skills
* Strong follow-up and customer handling ability
* Good computer and CRM software knowledge preferred, Excel (Formulas) & Google sheet knowledge preferred
* Problem-solving and coordination skills
* Ability to work in a team and manage multiple clients
Qualification & Experience:
* Graduate in any field preferred
* Experience in CRM, customer support, tele calling, or client handling preferred
Salary & Benefits:
* Salary as per company standards
* Performance-based incentives
* Career growth opportunities
* Supportive and qualified work environment
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits:
- Paid time off
Work Location: In person
📌 Customer Relationship Executive (India)
🏢 Pacicorp Organics
📍 India
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