Key Responsibilities

- Handle customer inquiries related to air & sea freight shipments.
- Coordinate with shipping lines, airlines, transporters, and customs brokers.
- Manage booking confirmations, shipment tracking, and delivery updates.
- Prepare and verify shipping documents (BL, AWB, Invoice, Packing List, etc.).
- Ensure compliance with customs regulations and international trade laws.
- Monitor shipment milestones and proactively resolve delays or issues.
- Maintain strong relationships with clients and overseas agents.
- Update internal systems with shipment status and documentation.
- Support billing, invoicing, and payment follow-ups.
- Ensure SLA adherence and maintain customer satisfaction levels.
- Solid knowledge of Air Freight & Sea Freight operations
- Understanding of import/export documentation
- Familiarity with Incoterms and customs procedures

Job Types: Full-time, Permanent

Benefits:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Service Executive (Logistics) (India)
🏢 Seashell Logistics
📍 India