Country/Region: IN

Requisition ID: 37888

Work Model:

Position Type:

Salary Range:

Location: INDIA - HYDERABAD - BIRLASOFT OFFICE

Title: CX Field service _Sr Architect

Description:

Area(s) of responsibility

- Role: Principal Consultant / Solution Architect – Oracle Field Service & Oracle CX
- Experience: 8 to 15 years

Key Responsibilities

- Design end-to-end cloud solutions integrating Oracle Field Service (formerly TOA Technologies) with Oracle CX modules.
- Lead full-lifecycle implementations from initial discovery through deployment and post-go-live support.
- Configure complex OFS components including capacity management, routing configurations, collaboration, and mobility apps.
- Map business processes to Oracle CX standards across Service Cloud (B2B/B2C), Sales Cloud, and Integration Cloud (OIC)
- Architect robust integrations between Oracle CX/OFS and external ERP, CRM, or legacy systems using Oracle Integration Cloud (OIC) or REST/SOAP APIs.
- Optimize automated routing algorithms to improve field resource utilization and reduce travel times.
- Enforce best practices for data migration,



security configurations, and workplace management
- Consult with business leaders to translate complex operational requirements into scalable technical blueprints.
- Mentor junior developers and functional analysts on project delivery standards.

Technical Expertise

- Expertise: Deep functional and technical knowledge of Oracle Field Service (OFS).
- CX Portfolio: Proven experience with Oracle Service Cloud (RightNow), Oracle CRM, or Oracle Sales Cloud.
- Integration: Strong hands-on experience with Oracle Integration Cloud (OIC), APIs, and middleware.
- Plugins: Experience developing OFS custom plug-ins using HTML5, CSS, and JavaScript

Professional Experience

- 8–15 Years of dedicated experience in Oracle CRM/CX and Field Service ecosystems.
- Lead Experience: Minimum of 3 end-to-end Oracle Field Service implementations in a lead or architect role.
- Industry Verticals: Experience in utilities, telecommunications, manufacturing, or medical devices is highly preferred

📌 CX Field service _Sr Architect (India)
🏢 Birlasoft
📍 India