Role description

Role Summary

We are looking for a Network Operations Engineer with experience in managing enterprise network infrastructure, troubleshooting network issues, performing device upgrades, and implementing security hardening across Cisco and Palo Alto environments.

Key Responsibilities

- Manage and support Cisco IOS, IOS XE, Nexus, ASR, ISR, and Palo Alto network devices.
- Perform device upgrades, firmware updates, patching, and device hardening activities.
- Troubleshoot routing, switching, and firewall issues to ensure network availability.
- Manage and resolve network vulnerabilities by reviewing CVEs, PSIRT advisories, and security recommendations.
- Perform configuration reviews and ensure compliance with security standards.
- Support Cisco routing protocols including BGP, OSPF, and EIGRP.
- Manage Palo Alto firewall configurations, including security policies, NAT, VPN, and threat prevention.
- Handle incidents, perform root cause analysis, and implement corrective actions.
- Follow ITIL-based Incident, Problem, and Change Management processes.
- Prepare technical documentation, reports, and change records.
- Support planned maintenance and emergency changes during non-business hours when required.
- Work with global teams across UK, EMEA, and APAC regions.

Mandatory Skills

- Cisco IOS, IOS XE, Nexus, ASR, ISR, Catalyst Switching
- Routing Protocols: BGP,



OSPF, EIGRP
- Palo Alto Networks (PAN-OS)
- Network troubleshooting and operations
- Device upgrades and firmware management
- Device hardening and security configuration
- Patch management and vulnerability remediation
- Change management and ITIL processes

Preferred Skills

- Experience with Infoblox NetMRI for:
- - Network automation
- Configuration auditing
- Compliance monitoring
- Device management
- Reporting and vulnerability tracking

- Experience with Qualys, Panorama, or similar network/security tools.
- Robust troubleshooting and documentation skills.

- Certifications such as CCNA, CCNP, PCNSE, or ITIL are preferred.

Skills

Firewall Management, Cisco Routing & Switching

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 Network Operations Associate (India)
🏢 UST
📍 India