POSITION SUMMARY

The Sr. Front Office Associate is responsible for welcoming guests, handling check-in/check-out, ensuring smooth front desk operations, and providing excellent hospitality services. This role focuses on creating a positive guest experience by addressing guest needs, resolving issues, and maintaining high service standards.

KEY RESPONSIBILITIES

- Welcome guests warmly and assist with check-in and check-out procedures.
- Handle room reservations, cancellations, and room allocation.
- Manage phone calls, emails, and guest inquiries promptly.
- Maintain accurate records, registration cards, and guest billing.
- Coordinate with housekeeping and other departments for room status and guest requirements.
- Ensure the front desk area is clean, organised, and well-presented.
- Greet guests upon arrival and offer personalized assistance.
- Ensure guest preferences (rooms, amenities, special requests) are met.
- Resolve guest complaints or issues politely and efficiently.
- Conduct guest follow-ups to ensure satisfaction during the stay.
- Assist VIP guests, long-stay guests, and special occasion arrangements.




- Collect guest feedback and share with management for improvement.

Skills & Competencies

· Pleasant personality with a strong customer-service orientation.

· Excellent communication and interpersonal skills.

· Basic computer proficiency; experience with PMS – Easy Absolute.

· Robust problem-solving and decision-making abilities.

· Ability to multitask and perform effectively in a fast-paced environment.

· Professional grooming, etiquette, and a positive attitude.

· Willingness to work rotational shifts, weekends, and public holidays.

Interested Candidates can drop Resume via WhatsApp at +91-XXXXXXXXXX

Pay: ₹13,000.00 - ₹16,000.00 per month

Benefits:

- Food provided

Ability to commute/relocate:

- Vijay Nagar, Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

- Front Office: 2 years (Preferred)

Language:

- English (Preferred)

Work Location: In person

📌 Sr. Front Office Associate (India)
🏢 Carry Hotels
📍 India