Title: Sales Manager Location: Store Division: Sales and Operations Department: Sales Reports To: Assistant General Manager Sales Team Size: 4-6
JOB DESCRIPTION (Continued) 10. Responsible for customer satisfaction by handling complaint professionally as per procedure and guideline provided 11. Ensure adherence to Company and department SOP and report any escalations as observed 12. Perform any other duties as may be assigned by superior SKILLS REQUIRED Education and/or Job Experience Requirements 1. Graduate of Business Administration, Management, Marketing, Hotel management computer science or equivalent 2. 1-2 years’ supervisory experience in sales and business development in HORECA segment, database management of HORECA segment organization. Core Competency 1. Well-organized 2. Thorough in numbers 3. Accountable and responsible 4. Resilient 5. Customer focus 6. Ability to handle pressure 7. Ownership