This is an advanced technical computer operations position. The employee in the position will be expected to perform limited supervisor duties in the absence of the shift supervisor. Duties include assisting in training and supervising of junior computer operators, resolving complex computer operations in daily/weekly/monthly processing and ensuring business continuity by monitoring and manipulating all computer operations processing.
Responsibilities
- Address Hardware and Software problems within the data center, escalating issues as required.
- Troubleshoot and effectively communicate errors and issues to AD staff and/or third party vendors.
- Weekly/monthly forms inventory.
- Responsible for system maintenance and integrity.
- In the absence of the supervisor, they will perform limited supervisory functions.
- Perform all iSeries backups (i.e. daily/weekly/monthly).
- Ensure ALL daily audit documentation is complete.
- Confirm ALL weekly/monthly audit documentation is complete.
- Complete daily/weekly scheduled job logs.
- Maintain operator daily log.
- Complete and email daily statistics in a timely manner.
- Ensure all Service Level Agreements (SLA) are met. Notify appropriate groups if on the contrary.
- Perform file conversions, printing, binding, cutting and other print room duties as needed.
- All other duties as assigned.
Skills and Abilities
- Ability to supervise small groups.
- Ability to communicate effectively using appropriate terminology.
- Ability to multi-task.
- Must be able to lift at least 50 lbs.
- Knowledge of AS400/iSeries, Windows and UNIX commands.
Minimum Qualifications
- Prior experience as a console operator in a mid-range or mainframe computer shop.
📌 Service Desk & Computer Opeator (India)
🏢 Relevance Labs
📍 India
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