- Coordinating day-to-day operations
- Driving daily numbers.
- Devising and setting up objectives to boost company productivity.
- Responsible for smooth transition of day to day operations.
- Implementing workflow procedures based on direction from HOD/ reporting supervisor
- Leave planning : Manage discussions and plan for following months
- Adhere to Quality Standard Document
- Deployment : Allocate targets and assign CSEs for call monitoring
- Meeting Deadlines : Ensure to have daily targets met by the team and cause no delay in feedback closures for CSEs on calls monitored
- Ensure timely closure of tasks mandated by clients
- Display strategic partnership with stakeholders for continuous improvement and client value addition
- Lead Leadership Call Listening sessions and bring valuable insights / themes to the table
- Generate insights from regular and exceptional call monitoring; conduct RCA for all the portfolios that he / she supports; work with Operations and Compliance Teams to come up with POA
- People management: Conduct regular 1-0-1s; challenge, support and appreciate; forecast attrition through EWS tracking; conduct engagement activities
Job Category: Operations (RCM)
Job Type: Full Time
Job Location: Pune IN
📌 Senior Manager – RCM (India)
🏢 Credence Global Solutions
📍 India
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