Key Responsibilities

- Handle customer inquiries, feedback, and complaints through phone, email, and in-person interactions.
- Ensure timely resolution of customer issues and maintain high service standards.
- Build and maintain positive relationships with customers to improve satisfaction and retention.
- Conduct follow-up calls to collect customer feedback and monitor service quality.
- Maintain accurate customer records and update the CRM system regularly.
- Coordinate with internal departments to resolve customer concerns effectively.
- Prepare daily, weekly, and monthly CRM reports and customer feedback analysis.
- Monitor customer satisfaction scores and identify areas for service improvement.
- Support patient/customer engagement initiatives and loyalty programs.
- Ensure compliance with organizational policies and customer service standards.
- Bachelor's degree in Any Discipline.
- MBA or a Postgraduate qualification is preferred.
- Qualification
- Bachelor's degree in Any Discipline.

Pay: ₹20,000.00 - ₹25,000.00 per month

Perks:

- Provident Fund

Work Location: In person

📌 CRM Executive (India)
🏢 Iswarya Hospital
📍 India