AgileEngine is an Inc. **** company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
WHAT YOU WILL DO
- Own end-to-end implementation of CSM for a newly acquired insurance business;
- Configure case flows, SLA rules, business logic, and escalation paths;
- Rapidly build service portals, intake forms, and knowledge integrations;
- Integrate customer data with backend systems via REST/IntegrationHub;
- Deliver working solutions in agile sprints, from kickoff to final UAT.
MUST HAVES
-
4+ years ServiceNow
experience,
2+ years in CSM delivery;
- Mastery of case management, knowledge setup, portals, and Virtual Agent;
- Hands-on scripting in
JavaScript, Glide, and Flow Designer;




- Experience working directly with business stakeholders in short delivery cycles;
- Strong
English
communication skills and a self-starting attitude.
THE BENEFITS OF JOINING US
-
Remote work & Local connection:
Work where you feel most productive and connect with your team in periodic meet-ups to strengthen your network and connect with other top experts.
-
Legal presence in India:
We ensure full local compliance with a structured, secure work workplace tailored to Indian regulations.
-
Competitive Compensation in INR:
Fair compensation in INR with dedicated budgets for your personal growth, education, and wellness.
-
Innovative Projects:
Leverage the latest tech and create cutting-edge solutions for world-recognized clients and the hottest startups.
Your application doesn't end here!
To unlock the next steps,
check your email
and complete your registration on our Applicant Site
. The incomplete registration results in the termination of your process.

📌 Servicenow Csm Consultant (Senior) Id39272 (Chennai)
🏢 AgileEngine
📍 Chennai