About NationsBenefits:
At NationsBenefits, we are leading the transformation of the insurance industry by developing innovative benefits management solutions. We focus on modernizing complex back-office systems to create scalable, secure, and high-performing platforms that streamline operations for our clients. As part of our strategic growth, we are focused on
platform modernization
— transitioning legacy systems to modern, cloud-native architectures that support the scalability, reliability, and high performance of core back-office functions in the insurance domain.
We are seeking an experienced
Genesys Cloud Developer
to play a key role in the
development, customization, and maintenance of Genesys Cloud IVR solutions
. This position requires a solid understanding of
contact center environments, telecommunications infrastructure
, and
unified communications
. The role involves
developing IVR flows, managing outbound campaigns, handling integrations
, and providing
critical support
to ensure seamless operations.
Key Responsibilities:
IVR & Agent Scripting:
Design, develop, and customize IVR flows and agent scripts.
Call Routing & Distribution:
Implement automatic call distribution (ACD) and intelligent routing strategies.
Outbound Campaign Management:
Develop and manage outbound campaigns to enhance customer engagement.
Voice Bot & AI Integration:
Work with voice bots to improve automation and self-service capabilities.
Integrations & API Development:




Integrate Genesys Cloud with custom solutions, CRMs, and APIs.
Performance Monitoring & Troubleshooting:
Monitor system performance, diagnose issues, and implement optimizations.
Telephony & Infrastructure Management:
Configure and manage telephony infrastructure, including SIP and VoIP.
Reporting & Analytics:
Prepare analytical dashboards, wallboards, and operational intelligence reports.
Identity & Access Management:
Ensure secure user access and system compliance.
24/7 Critical Support:
Provide round-the-clock support, ensuring high availability of contact center solutions.
Requirements:
Education & Experience:
BE/B. Tech Graduate with 3+ years of experience in Genesys Contact Center Solutions.
Genesys Expertise:
Hands-on experience with Genesys Cloud CX.
Technical Knowledge:
Strong understanding of contact center environments and unified communications.
Process & Methodology:
Familiarity with Agile and ITIL processes.
Soft Skills:
Excellent problem-solving skills, decision-making abilities, and communication skills.
Work Flexibility:
Ability to work in shifts, ensuring continuous support.
Preferred Qualifications:
Telephony & VoIP Management:
Experience in SIP, VoIP, and telephony configurations.
Cloud & Automation:
Exposure to cloud platforms and automation tools.
Advanced Analytics:
Experience in contact center reporting, dashboards, and analytics.

📌 Genesys Developer (Hyderabad)
🏢 NationsBenefits
📍 Hyderabad