In this position, you'll join our Platform Operations team who supports Zerofox
cyber security solution that helps organizations manage information security risks across social media and open source Internet. Your work will directly impact the success of ZeroFox customers, partners, and pre-sales pilots, affecting the growth of our risk management platform and its core services. This important role will have a direct impact on protecting against social media and internet based threats. It will give you valuable experience in the growing cyber security field. This position offers high growth potential and the opportunity to work cross-functionally with various teams throughout the organization.
Role and responsibilities
Fulfill a high volume of Disruption requests
Interpret, understand and act upon rules and procedures
Update internal stakeholders on tasking progress
Monitor and perform trend analysis; manage the team based on metric-driven outcomes
Track success metrics and Key Performance Indicators
Participate in coaching and training the team members based on the QC findings
Identify analysts' training needs and improve operational performance.
Assist Operations Team Leaders in improving performance
Research, develop, and maintain run books for incident remediation
Support development and implementation of processes to drive efficiency




Assist in the development and maintenance of the teams Learning Management
5+ years of experience in trust & safety, brand protection, anti-piracy, fraud detection, or cyber investigations. (External) Internal minimum 3+ years.
Previous experience working in a management or team lead capacity, typically obtained in 1+ years
Computer and social media savvy
Exceptional attention to detail and thoroughness
Ability to learn quickly; can grasp technical terms and concepts quickly
Availability and willingness to work an alternative work schedule as needed, including partial weekends
Fluency (written and spoken) in the English language
Proficient verbal and written communication skills; able to present complex concepts in a transparent, concise manner.
Trustworthiness, reliability and high self-motivation
Interest in research and customer support
Self-starting; when you find a problem, you alert the team, and fix it...you don't wait for the next task
A track history of producing solid work while meeting aggressive deadlines
Competitive compensation
Community-driven culture with employee events
Generous time off
Best-in-class benefits
Fun, modern workspace
Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

📌 Lead Platform Operations (Bengaluru)
🏢 Zerofox
📍 Bengaluru