This role is for one of the Weekday's clients
Min Experience: 3 years
Location: India
JobType: full-time
We are looking for a highly skilled and motivated
Amazon Connect Developer
to design, develop, and implement secure, scalable contact center solutions using
AWS Connect
and related cloud services. The ideal candidate will bring hands-on expertise in cloud telephony, strong technical leadership, and the ability to mentor teams while delivering enterprise-grade customer engagement platforms. This role requires close collaboration with stakeholders, solution architects, and cross-functional teams to ensure seamless delivery.
Key Responsibilities
Lead the end-to-end
design, architecture, and deployment
of Amazon Connect solutions.
Create and manage
contact flows, routing profiles, and queue configurations
.
Integrate Amazon Connect with AWS services like
Lambda, Lex, DynamoDB, S3, and CloudWatch
.
Enable CRM, ERP, or ticketing tool integrations using
APIs or middleware
.
Implement security, compliance, and governance measures within the contact center environment.
Mentor and guide developers, ensuring code quality and adherence to best practices.
Collaborate with
product, QA, and DevOps teams
to drive timely project delivery.
Document solutions, establish best practices, and ensure system reliability and operational stability.
Conduct




performance tuning, monitoring, and troubleshooting
for both voice and chat interactions.
Required Skills
Proven expertise in
Amazon Connect
, including contact flows, Lex bots, and AWS Lambda.
Strong knowledge of
telephony, VoIP, and contact center concepts
.
Proficiency with AWS services:
Lambda, S3, DynamoDB, CloudFormation, CloudWatch, IAM
.
Programming skills in
JavaScript/Node.js
or similar languages.
Experience with
RESTful APIs and integration frameworks
.
Solid problem-solving mindset with focus on
scalability and performance
.
Excellent communication and leadership abilities with stakeholder management skills.
Preferred Skills
AWS Certification
(Solutions Architect Associate or higher).
Experience integrating with
CRM tools
such as Salesforce, Zendesk, or ServiceNow.
Knowledge of
CI/CD pipelines, DevOps practices, and infrastructure-as-code
(Terraform/CloudFormation).
Familiarity with
contact center KPIs, analytics dashboards
, and reporting.
Exposure to other contact center platforms (Genesys, Twilio, NICE) is a plus.
Hands-on experience with
chatbots, voicebots, and conversational AI platforms
.
Core Skills
Mandatory:
Node.js, React, Amazon Connect
Additional:
AWS services, REST APIs, Cloud Telephony

📌 Amazon Connect Developer (India)
🏢 Weekday AI
📍 India