Description
Position at VikingCloud
Functional Training Specialist
Job Location: Vadodara, Gujarat
Shift Time: US shift hours
About VikingCloud
VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering
businesses a single, integrated solution to make informed, predictive, and cost-effective risk
anonymized cybersecurity and compliance event data, we continuously monitor and analyze over
6+ billion online events every day.
VikingCloud is the one-stop partner trusted by 4+ million customers to provide the predictive
intelligence and competitive edge they need to stay one step ahead of cybersecurity and
compliance disruptions to their business. Our 1,000 dedicated cybersecurity and compliance expert
advisors understand that it's not just about technology. It's about transacting business and
delivering an exceptional customer experience every day, without fail. That's the measurable value
we deliver. And that's what we call , Business Uninterrupted.
Responsibilities
Conduct onboarding training.
Monitor and report on agents progress and performance throughout training.
Collect and review feedback from surveys to improve future training.
Deliver training sessions through various methods (in-person, online, blended learning)
Provide one-on-one coaching to agents as needed.
Design and develop training content by using presentation tools.
Use and manage our learning management system.




Facilitate upskilling or refresher sessions on various topics.
Flexibility to learn and train out different partners specifics.
When needed, retrieve calls from our call recording system and evaluate them using our call quality platform.
Generate tickets to provide agents with access to systems.
Use excel to track tasks and receive ongoing updates on task progress.
Contribute to ad hoc projects as necessary.
Qualifications
Excellent organizational skills and ability to multi task.
Excellent attention to details and continuous improvement mindset
Excellent interpersonal and communication skills (be confident in both spoken and written communication)
Flexibility – be able to adapt to varying and changing demands
IT proficiency – experience in working with MS Office Applications (e.g. Outlook, Excel, Word and PowerPoint).
Initiative & Team Player – Energetic self-starter with a positive attitude and excel in customer service skills
Ability to /Experience in linking training to quality
We are an Equal Chance Employer and do not discriminate against any employee or applicant
for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender
identity, political affiliation or opinion, medical condition, status as a veteran, and/or any other
federal, state, or local protected class.

📌 Functional Training Specialist (India)
🏢 VikingCloud Inactive
📍 India