Company Description
Key Interactions
Internally
Engineering
Finance
F&B;
Front Office
Housekeeping
IT
Kitchen
Talent & Culture
Externally
Guests
Clients
Vendors
Suppliers
Primary Responsibilities
Sales Support
Maintain complete knowledge of the following (to include but not limited to):
All hotel features / services, hours of operation
Hotel function space, entertainment options, menus and floral decoration options
Hotel safety guidelines and evacuation plan
Scheduled daily group activities
Answer incoming phone calls in a pleasant manner using Hotel's telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
Coordinate all group arrangements
Work with group contacts to facilitate program planning and requirements
Communicate group needs and specifications to all relevant departments
Follow up with Post-Conference reports and review group billings
Input all group bookings and update booking activities in the system on a weekly basis
Prepare reports, maintain proper records and filing system in accordance to hotel's sales administration process
Maintain gifts inventory and coordinate the sending of gifts to clients
Arrange site inspections for potential clients
Promote positive relations with clients and attend to all requests expediently and courteously
Acknowledge and handle clients' complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
Up-sell and promote hotel's facilities and services at every available opportunity in order to maximize sales revenue




Job Description
Job Purpose
This position is responsible for supporting the Sales Manager in sales activities in line with the annual sales and marketing plan and to achieve/exceed budget in executing the sales strategy of the Hotel.
Reporting Lines to Direct of Sales
Other Responsibilities
Be fully conversant with hotel fire & life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Maintain a high standard of personal appearance and hygiene at all times
Be aware of the hotel fire & life safety/emergency procedures
Perform other reasonable duties assigned by the assigned by the Management
Main Complexity/Critical issues in the Job
Defines accurate clients requirements and ensures that the services offered corresponds effectively to their requests
Provides after-sales service and in particular to ensure all guests complaints are efficiently addressed
Span of Control
Nature
Budget responsibilities
Revenue responsibilities
Headcount
Knowledge and Experience
Diploma in Tourism / Hospitality Management / Events Management
Minimum 1 year of experience in a similar capacity
Excellent reading, writing and oral proficiency in English language
Proficient in MS Excel, Word, & PowerPoint
Competencies
Good communication and customer contact skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Must be well-presented and professionally groomed at all times
Qualifications
MBA in Sales & Marketing

📌 Am - Sales (Chennai)
🏢 AccorHotel
📍 Chennai