Scality Storage Engineer
Exp range - 5- 14 yrs
Location - Bangalore
Key Responsibilities:
 Resolve customer's issues via the telephone, email or remote sessions.
 Reproduce issues in-house and responding back in a timely manner.
 Regular follow ups with customers with recommendations, updates and action
plans.
 Identify and escalate issues in a timely manner to vendor according to
Standard Operating Procedures.
 Leverage internal technical expertise, including peers, mentors, knowledge
base, community forums and other internal tools, to provide the most effective
solutions to customer issues.
 Collaborate with other CoE/HW teams in diagnosing and isolating the cause
of complex issues.
 Provide consulting support in his/her area of expertise
 Maintain quality on case documentation, SLA timeframes and operational
metrics.
 Performs within the Productivity Measure of the team (scorecard)
 Incident Management: Resolve single and cross technology incidents
independently. Lead the team members to resolve complex or cross
technology incidents.
 Escalation Management: Identify, manage, and lead technical escalations.
Participate in formal Escalation when required to support escalation especially
during crisis.
 Problem Management: Proactively and reactively look for solutions to prevent
problems from occurring in team/technology area. Perform Trend and Root
cause analysis.
 Change Management/Implementation: Independently prepare, review,
implement, rollback and test plan for change records. Perform risk and impact
analysis for changes,



May lead or participate in a Change Advisory Board.
 Patch and Security Management: Apply patch and security changes per
policy. Proactively monitor the environment for patch compliance. Analyze
patches for compatibility with each customer or internal infrastructure
setting.
 Configuration Management: Ensure Configuration Management Database
(CMDB) entries are complete and accurate.
Must Have:
 Technical knowledge on Object, File & Block storage with cloud data
management solutions – Installing, Configuring & Troubleshooting of at least 2
of the storage skills Scality, DDN Storage, GPFS, Luster.
 Qumulo , object storage with linux
 Good Knowledge on Parallel/Distributed file system
 Firmware and management experience on above Storage
 Basic Operating Systems Knowledge – Install, configure, administration and
troubleshoot RHEL/SUSE (as Bare-Metal OS & as VMs on Hypervisors)
 Knowledge on SAN, NAS technologies (Ethernet / iSCSI, FC, FCOE)
 Performed routine Performance Analysis, Capacity analysis, security audit
analysis reports to customer for necessary planned changes
 Troubleshooting performance related issues on HW and Operating system
 Working knowledge on AIX , Redhat , CentOS ,



SUSE Linux and HP UX
 Should be ready to work in 24x7 rotational shifts and on weekends.
 Good written and verbal communication skills (Mandatory).
 Zeal for going the extra mile to solve customer issues.
 Complex troubleshooting experience and Logical Problem-solving approach
 Ability to work in a Solution environment, collaborating across Technology
Teams.
Good to have:
 Certification on any of the Scality, DDN Storage, GPFS, Luster.
 Operating Systems Knowledge – administration and support on Linux,
VMware, Windows HyperV,
 Linux/Microsoft/VMware VCP or equivalent experience/certification will be an
added advantage
 Tools Knowledge on ServiceNow
 Must achieve excellent customer satisfaction.
 Take ownership and work with high productivity and efficiency.
 Support other team members and seek their advice to make decisions on
complex issues.
 Deliver trainings when required.
What you need to bring:
 Bachelor's degree in Engineering (or Equivalent).
 Experience: Minimum 6-7 years of experience in Storage & Backup
administration support
 Should possess strong knowledge of Object, Block, File Storage technology
and good understanding of Parallel & distributed file system. Additionally other
domains such as storage/SAN/networking/database
 Relevant certification on the latest track like Scality, DDN Storage, GPFS,
Luster will be an added advantage.
 Flexible to work in 24X7 support environment
 ITIL certification is an added advantage

📌 Scality Storage Engineer (Bengaluru)
🏢 Talent Worx
📍 Bengaluru