Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.
Job Title:
ServiceNow Developer – CSM
Location:
Bangalore / Chennai- Hybrid Model
Experience Level:
3 TO 12 Years
Role Overview
We are looking for a skilled
ServiceNow Developer (CSM)
to take ownership of Customer Service Management implementations on the ServiceNow platform. The ideal candidate will collaborate with stakeholders to deliver solutions independently, provide technical guidance, and gradually lead a team to ensure high-quality delivery.
Key Responsibilities
Own and drive
ServiceNow Customer Service Management (CSM) implementations
.
Collaborate with business and technical stakeholders to design and deliver scalable solutions.
Independently develop, configure, and customize ServiceNow CSM modules.
Provide
technical guidance, mentorship, and best practices
to junior developers.
Ensure the delivery of high-quality solutions within agreed timelines.
Act as a
Tech Lead
on projects, overseeing development and delivery activities.
Required Skills & Qualifications
Minimum




3to 12 years of hands-on experience
with ServiceNow, specifically in
CSM modules
.
Strong experience in
ServiceNow CSM configurations, workflows, and integrations
.
Excellent
stakeholder management and communication skills
.
Proven experience in
mentorship or team leadership
roles.
Solid problem-solving and analytical abilities.
ServiceNow CSM certifications
are highly desirable.
Preferred Qualifications
Experience as a
Tech Lead
in ServiceNow CSM implementations.
Exposure to
ServiceNow ITSM, ITOM, or other modules
is a plus.
Familiarity with
Agile / Scrum methodologies
.
Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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📌 Servicenow Developer (Csm)_103047 (India)
🏢 Orion Innovation
📍 India