This role is for one of the Weekday's clients
Min Experience: 7 years
Location: India
JobType: full time
We are looking for an experienced
Genesys Engineer
to design, build, and optimize
Genesys Cloud and Engage Contact Center solutions
. The role requires driving large-scale contact center initiatives, ensuring seamless integrations, high system performance, and delivering superior customer experiences.
Key Responsibilities
Architect, design, and implement
scalable Genesys environments
.
Develop
advanced call routing, IVR flows, and customer engagement workflows
.
Integrate Genesys with
CRM, WFM, and enterprise applications
.
Implement
AI-driven solutions
including chatbots, voicebots, and predictive routing.
Ensure
system security, compliance, and disaster recovery readiness
.




Act as a
subject matter expert (SME)
for escalations, performance tuning, and optimization activities.
Qualifications & Skills
Bachelor's/Master's degree in
Computer Science, IT, or related field
.
8+ years of hands-on experience
in Genesys Cloud / Engage.
Strong expertise in
SIP, VoIP, telephony, and cloud platforms (AWS/Azure)
.
Programming knowledge in
Java, Python, or C
.
Excellent
communication, analytical, and problem-solving skills
.
Preferred:
Genesys Certifications (GCP/GCE)
, exposure to
AI/ML solutions
, and
Agile methodologies
.

📌 Genesys Engineer (India)
🏢 Weekday AI
📍 India